Privacy policy

Last updated: 7 September 2026

At Tevon, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Tevon collects, uses, stores and shares your personal information when you visit our website, create an account, contact us, make an enquiry, book an appointment, place an order or otherwise interact with us.

Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

1. Who We Are

For the purposes of applicable UK data protection law, Tevon is responsible for the personal information described in this Privacy Policy where we determine how and why that information is processed.

Tevon
Stanmore, United Kingdom
Email: sales@tevon.co.uk
Website: tevon.co.uk

For any questions concerning your personal information or this Privacy Policy, please contact us using the email address above.

2. Personal Information We Collect

Depending on how you interact with Tevon, we may collect and process information including:

  • Your name;

  • Email address;

  • Telephone number;

  • Billing and delivery address;

  • Account and login information;

  • Order and transaction history;

  • Products you view, save or add to your basket;

  • Jewellery specifications provided for an order;

  • Ring size, engraving instructions and personalisation details;

  • Payment and transaction information;

  • Communications between you and Tevon;

  • Customer service enquiries;

  • Returns, exchanges and refund information;

  • Appointment or consultation information;

  • IP address;

  • Browser and device information;

  • Website usage information;

  • Cookie and similar technology information; and

  • Marketing and communication preferences.

Payment information may be processed by Shopify and our payment service providers. Tevon does not necessarily receive or retain complete payment card details.

3. How We Collect Your Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, request a quotation, make a bespoke jewellery enquiry, book an appointment, subscribe to marketing communications or otherwise provide information to us.

Automatically when you visit or interact with our website, including through cookies and similar technologies.

From service providers and partners that help us operate our website, process payments, fulfil orders, prevent fraud, provide analytics, advertise our products or deliver other business services.

4. How We Use Your Personal Information

We may use your information to:

  • Process and fulfil orders;

  • Take and verify payments;

  • Arrange delivery;

  • Provide bespoke or personalised jewellery services;

  • Process engraving and sizing instructions;

  • Communicate about your order;

  • Provide customer support;

  • Manage returns, exchanges, resizing and refunds;

  • Manage customer accounts;

  • Prevent fraud and protect our website and customers;

  • Maintain business and transaction records;

  • Improve our website, products and customer experience;

  • Respond to enquiries and appointment requests;

  • Send marketing communications where legally permitted;

  • Measure the effectiveness of advertising;

  • Comply with legal, accounting and regulatory obligations; and

  • Establish, exercise or defend legal claims.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, including processing and delivering your order.

Legal obligation – where we need to process or retain information to comply with applicable laws, including tax, accounting and regulatory requirements.

Legitimate interests – where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include fraud prevention, security, customer service and improving our business.

Consent – where you have given us consent for a particular activity where consent is required, such as certain marketing or cookie activities. You may withdraw your consent at any time.

6. Payments

Payments made through our website may be processed by Shopify Payments and/or other payment providers available at checkout.

Payment providers may independently collect and process payment and fraud-prevention information in accordance with their own privacy policies and legal obligations.

We recommend reviewing the privacy information provided by the relevant payment provider when making a payment.

7. Shopify

Our online store is hosted and supported by Shopify.

Shopify processes certain personal information in connection with providing the e-commerce infrastructure used by our store.

Information submitted through our website may therefore be processed by Shopify and its service providers in accordance with applicable data protection requirements.

8. Sharing Your Personal Information

We do not disclose personal information unnecessarily.

However, where appropriate, information may be shared with organisations that help us operate our business, including:

  • Shopify;

  • Payment processors;

  • Banks and financial institutions;

  • Delivery and courier companies;

  • IT and hosting providers;

  • Customer support providers;

  • Analytics providers;

  • Marketing and advertising providers;

  • Professional advisers such as accountants and legal advisers;

  • Fraud prevention and security providers; and

  • Government, regulatory or law-enforcement authorities where legally required.

We require service providers acting on our behalf to handle personal information appropriately and in accordance with applicable data protection requirements.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Operate essential website functions;

  • Remember your basket and preferences;

  • Keep our website secure;

  • Understand website usage;

  • Measure website performance;

  • Improve our services; and

  • Support advertising and marketing where permitted.

Where required by applicable law, non-essential cookies will only be used after you have provided the required consent.

You can manage available cookie choices through our website's cookie controls and, where applicable, through your browser settings.

10. Marketing Communications

Where permitted by law, we may use your information to send you information about Tevon products, services, offers and promotions.

Where consent is required, we will obtain it before sending such communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our marketing communications or by contacting:

sales@tevon.co.uk

Unsubscribing from marketing does not prevent us from sending essential communications relating to an order, account, transaction or customer service request.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting, tax, fraud-prevention and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

12. International Data Transfers

Some of our service providers, including technology and e-commerce providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that relevant legal requirements are met.

Where required, this may include relying on UK adequacy regulations or appropriate contractual safeguards recognised under UK data protection law.

13. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords and login credentials confidential.

If you believe your account or personal information has been compromised, please contact us promptly at sales@tevon.co.uk.

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to access personal information we hold about you;

  • The right to request correction of inaccurate or incomplete information;

  • The right to request deletion of your information in certain circumstances;

  • The right to request restriction of processing;

  • The right to object to certain processing;

  • The right to data portability in applicable circumstances;

  • The right to withdraw consent where processing is based on consent; and

  • Rights relating to certain automated decision-making, where applicable.

Some rights are subject to legal conditions and exceptions.

To exercise your rights, please contact:

sales@tevon.co.uk

We may need to verify your identity before processing certain requests.

Your Right to Object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing purposes.

15. Complaints

If you have concerns about how Tevon handles your personal information, please contact us first at:

sales@tevon.co.uk

We will aim to investigate and resolve your concerns.

You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

16. Children's Privacy

Our products and services are not intended to be purchased directly by children, and we do not knowingly seek to collect personal information from children for the purpose of selling our products to them.

If you believe a child has provided personal information to us inappropriately, please contact us.

17. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

Tevon is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, legal requirements or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

19. Contact Us

For questions about this Privacy Policy, your personal information or your privacy rights, please contact:

Tevon
Stanmore, United Kingdom
Email: sales@tevon.co.uk
Website: tevon.co.uk