Shipping policy
Last updated: 7 September 2026
At Tevon, we understand that receiving your jewellery safely and securely is an important part of your experience with us.
We take care in preparing, packaging and dispatching every order. This Shipping Policy explains our delivery process, estimated timescales and other important information relating to the shipment of your order.
1. Order Processing
Orders are processed after successful payment authorisation and any required security or order verification.
Processing times vary depending on the product and whether the jewellery is in stock, made to order, bespoke, resized, engraved or otherwise personalised.
Once your order has been dispatched, we will normally send you a dispatch confirmation containing available tracking information.
2. Made-to-Order & Bespoke Jewellery
Many Tevon pieces may be made or prepared specifically for your order.
Made-to-order, bespoke, personalised, engraved or specially sized jewellery may require additional production time before dispatch.
The estimated production or delivery timeframe shown on the relevant product page or communicated to you when ordering should be taken into account before placing your order.
If you require jewellery for a particular date, such as an engagement, wedding, anniversary or gift, please contact us before ordering:
We will advise you whether your requested timeframe is reasonably achievable.
3. UK Delivery
We deliver to eligible addresses throughout the United Kingdom.
Available delivery services and any applicable charges will be displayed during checkout.
Where appropriate for the value of the order, jewellery may be sent using a tracked, insured or signature-required delivery service.
Someone may therefore need to be available at the delivery address to receive the parcel.
4. Delivery Charges
Applicable delivery charges will be displayed at checkout before you complete your purchase.
Where we offer complimentary or free delivery, this will be clearly stated on our website or during checkout.
Additional charges may apply for certain delivery options, destinations or enhanced services.
5. Estimated Delivery Times
Any delivery or production times displayed on our website are estimates unless we expressly agree otherwise.
Delivery times may vary depending on:
-
Product availability;
-
Manufacturing requirements;
-
Ring sizing;
-
Engraving or personalisation;
-
Bespoke specifications;
-
Payment or security verification;
-
Delivery destination;
-
Courier operations; and
-
Events outside our reasonable control.
We will take reasonable steps to fulfil and deliver your order within the timeframe agreed with you and in accordance with applicable UK consumer law.
6. Tracking Your Order
Where tracking is available, tracking information will normally be provided after dispatch.
Please allow sufficient time for the courier's tracking system to update after receiving your dispatch confirmation.
If you experience an issue with tracking, please contact:
7. Secure Delivery
Because Tevon specialises in fine jewellery, additional delivery security may apply to certain orders.
Depending on the order value and destination, we may:
-
Use tracked delivery;
-
Require a signature;
-
Use an insured delivery service;
-
Restrict certain delivery options;
-
Carry out additional order verification; or
-
Contact you before dispatch.
These measures are designed to help protect both our customers and Tevon.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your delivery information before completing checkout.
If you notice an error after placing your order, contact us immediately at:
We will try to assist where reasonably possible.
For security reasons, we may be unable to change the delivery address after an order has been processed or dispatched.
9. Failed Delivery
Where delivery cannot be completed, the courier may attempt redelivery, provide collection instructions or return the parcel to us.
Please follow the instructions provided by the courier.
If your order is returned to Tevon because delivery could not be completed, please contact us to arrange the next appropriate step.
Additional delivery charges may apply where legally permitted and where redelivery is required because of circumstances attributable to the customer.
10. Delayed Deliveries
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control.
These may include courier disruption, severe weather, transport disruption, customs procedures, public holidays or other exceptional circumstances.
If we become aware of a significant delay affecting your order, we will take reasonable steps to assist you.
Nothing in this Shipping Policy affects any statutory rights you may have where goods are not delivered within an agreed or legally required timeframe.
11. Lost Parcels
If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact us promptly at:
Please include your name and order number.
We will investigate the matter with the relevant delivery provider.
Where the risk of loss remains with Tevon under applicable consumer law, we will provide the appropriate remedy if the parcel is confirmed as lost.
12. Damaged or Tampered Parcels
Please inspect the external packaging when your order is delivered.
If the parcel appears significantly damaged, opened or tampered with, please document the condition of the parcel where reasonably possible.
If you discover damage, missing contents or another delivery issue, please contact us promptly at:
Please provide your order number and, where available, photographs of the packaging and product so that we can investigate.
Your statutory rights are not affected by this request.
13. International Shipping
Where international delivery is available, eligible destinations and delivery options will be shown during checkout.
International delivery times may vary depending on the destination, courier and customs procedures.
Orders may be subject to customs inspections and clearance procedures outside our control.
14. Customs Duties, Import Taxes & Fees
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Unless we expressly state at checkout that duties and taxes are included, the recipient may be responsible for applicable import duties, taxes and customs charges.
Tevon does not control charges imposed by foreign customs or tax authorities.
Customers purchasing internationally should check the applicable rules and potential charges in their destination country before ordering.
15. Customs Delays
International shipments may occasionally be delayed during customs clearance.
We cannot guarantee the time required by customs authorities to process a shipment.
Where additional information is reasonably required for customs clearance, the customer may need to cooperate with the courier or relevant authority.
16. Incorrect or Incomplete International Addresses
Please ensure that your full international delivery address, postal code and contact information are accurate.
Where a shipment is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply for redelivery where permitted by law.
17. Delivery to Alternative Addresses
For fraud-prevention and security reasons, certain high-value orders may only be eligible for delivery to an address that successfully passes our payment and security verification procedures.
We may contact you where additional verification is reasonably required.
18. Ownership & Risk
Legal ownership and responsibility for goods are determined in accordance with the contract and applicable UK consumer law.
For consumer orders, risk will not be transferred to you earlier than permitted under applicable law.
Nothing in this Shipping Policy is intended to reduce your statutory rights.
19. Returns
Returning an item is subject to our separate Returns & Refund Policy.
Please contact us before returning jewellery so that we can provide the appropriate return instructions.
Do not send high-value jewellery to us without first obtaining the relevant return instructions.
20. Contact Us
For questions about delivery, tracking or an existing order, please contact:
Tevon
Stanmore, United Kingdom
Email: sales@tevon.co.uk
Website: tevon.co.uk
When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.